Frequently Asked Questions

Booking is simple: 1) Select your departure and arrival stations, 2) Choose your preferred train and fare, 3) Enter passenger details and pay securely via Stripe. You'll receive your booking confirmation instantly by email.

Eurostar ticket prices vary depending on the route, travel date, and how far in advance you book. London to Paris starts from around £39 one-way for Standard class. Booking early typically gives you the best fares.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Alipay, and WeChat Pay. All payments are processed securely through Stripe.

Yes, a free account is required to manage your bookings and access your tickets. Registration takes less than a minute.

Eurostar tickets typically become available up to 6 months before the travel date. We recommend booking early for the best prices, as fares increase closer to the departure date.

Yes, you can book for up to 9 passengers in a single booking, including adults, youth (12-25), children (4-11), and seniors (60+). Children under 4 travel free without a seat reservation.

Refund eligibility depends on your ticket type. Flexible tickets (Standard Premier and Business Premier) are usually refundable. Non-flexible Standard tickets may have restrictions. Contact our support team to check your options.

To change your travel date or time, contact our customer support team with your booking reference. Changes are subject to availability and may incur a fare difference depending on your ticket type.

Refunds are typically processed within 5-10 business days and will be returned to your original payment method. You'll receive an email confirmation once the refund has been issued.

If Eurostar cancels your train, you are entitled to a full refund or free rebooking on an alternative service. We will contact you proactively if your train is affected.

After booking, download the Eurostar app and enter your booking reference (PNR) and last name to retrieve your e-ticket. You can also add it to Apple Wallet or Google Wallet. See our step-by-step ticket collection guide for details.

Standard class passengers can bring 2 pieces of luggage (max 85cm each) plus 1 piece of hand luggage. Business Premier passengers get an additional bag allowance. There is no weight limit, but you must be able to carry your own bags.

Eurostar recommends arriving at least 45 minutes before departure (60 minutes for Business Premier to use the lounge). You'll need to pass through check-in, security, and UK/EU border controls before boarding.

Yes, a valid passport is required for all Eurostar journeys as you cross international borders. EU/EEA citizens can also use a national ID card. Make sure your passport is valid for the duration of your trip.

Yes, Eurostar offers free Wi-Fi in all classes. Standard class has basic Wi-Fi, while Standard Premier and Business Premier offer enhanced connectivity. Power sockets are available at every seat.

Yes, FlipEarth is an authorized agent for European rail tickets. We work with official distribution partners to provide genuine Eurostar tickets with full customer protection.

Absolutely. All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. Your payment details are never stored on our servers. We also support 3D Secure authentication for added security.

You can reach our support team via email at support@flipearth.com or through our WeChat official account. We provide customer service in English and Chinese.